Rückerstattungsrichtlinie

Return & Refund Policy

At Bidetwash, we believe in clarity.
Water wins — and so does transparency.

Below is everything you need to know about returns. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.

 

Quick Glance

Why Our Hygiene Standard Is Strict

Bidetwash products are personal hygiene products.

Once a unit has been installed or exposed to a bathroom environment, we cannot guarantee its hygiene integrity.

Just like with other sensitive products, safety comes first.

For that reason:

• We can only accept returns if the factory seal is intact

• The product must be unused

• The original packaging must be complete

If the seal is broken, the product has been installed, or it has been exposed to a bathroom environment, it cannot be returned.

This protects you. And every other customer.

The Installation Clause (Please Read Carefully)

Bidetwash provides the hardware only.

Installation is your responsibility.

We strongly recommend:

• Reviewing the installation manual before opening the product

• Performing a dry inspection upon delivery (check for visible damage before installation)

• Using a qualified professional if you are unsure

Returns are not accepted for:

• Damage caused during installation

• Incorrect plumbing connections

• Modifications to the unit

• Third-party plumber errors

If the product is installed, it is considered used.

Refund Structure

We believe in being fair and predictable.

100% Refund

You will receive a full refund if:

• The return request is made within 30 days of delivery

• The product is unopened

• The factory seal is intact

• All original packaging and accessories are included

Partial or No Refund

Refunds may be reduced or denied if:

• The factory seal is broken

• Parts are missing

• Packaging is incomplete

• The product shows signs of installation or use

If the product cannot be resold as new due to hygiene or condition issues, no refund will be issued.

We will always communicate inspection findings clearly.

Return Shipping

• Customers are responsible for return shipping costs

• Original shipping costs (if any) are non-refundable

• We recommend insured and trackable shipping

If the return is due to a verified manufacturing defect, we will cover return shipping.

Refund Timeline

Once we receive your return:

1. We inspect the product within 3–5 business days

2. If approved, refunds are processed within 7 business days

3. Funds are returned to your original payment method

Processing times may vary depending on your bank.

How to Start a Return

1. Contact our support team at [support@bidetwash.com] within 30 days of delivery

2. Provide your order number and reason for return

3. Receive your Return Merchandise Authorization (RMA) number

4. Ship the unopened product with the RMA clearly marked

Returns sent without an RMA may not be processed.

Having Trouble? Let Us Help First

Before starting a return:

• Double-check measurements against your bathroom layout

• Review our installation guide

• Contact our team for support

Sometimes a small clarification solves everything.

We’re here to help you make water cleaning work beautifully in your home.

Damaged or Defective Products

If your product arrives damaged:

• Contact us within 48 hours of delivery

• Include photos of the packaging and product

• Do not install the unit

We will assess the situation quickly and arrange a solution.

Final Note

Bidetwash is built for long-term hygiene, comfort, and design.

Because our products live in a sensitive environment, our return policy must protect safety above all.

We keep it simple.
We keep it fair.

And we always keep it clear.

Water Wins.